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Policy

Privacy policy

At ADÉṢẸWÀ, we respect your privacy and take care in handling the information you share with us. This policy explains what information we collect, how we use it, and how we keep it protected when you visit our website or place an order with us.

Information we collect

When you place an order or contact us, we may collect information such as your name, email address, phone number, delivery address, measurements, and other details needed to make and deliver your garment.

We may also collect information you choose to share with us when communicating through our website, email, WhatsApp, or social media.

How we use your information

We use your information to:

  • Process and fulfil your orders.
  • Communicate with you about your order, measurements, fittings, and delivery.
  • Arrange deliveries and provide customer support.
  • Keep appropriate records of your orders and transactions.
  • Improve our products, services, and customer experience.
  • Communicate with you about ADÉṢẸWÀ when you have chosen to receive such communications.

Your measurements and other information provided for the purpose of making your garment will only be used for purposes connected to your order and our relationship with you.

Your measurements

Because ADÉṢẸWÀ is a made-to-measure brand, measurements are an important part of your order. We treat the measurements and personal information you provide with care and do not share them publicly.

Payments

Payments made through our website may be processed by third-party payment providers. We do not have access to your complete card or banking details where these are processed securely by the relevant payment provider.

Social media & customer content

We love seeing our customers in ADÉṢẸWÀ. If you tag us in a post or story featuring your ADÉṢẸWÀ garment, you give us permission to reshare that content on our social media platforms, website, and other organic marketing channels. We will credit your account where possible.

If you would prefer that we do not reshare your content, simply let us know and we will respect your request.

We will seek your permission separately before using your content for paid advertising.

Sharing your information

We only share your information where it is reasonably necessary to provide our services. This may include sharing relevant delivery details with a courier or providing necessary information to service providers who help us operate our website and process orders.

We do not sell your personal information.

Keeping your information safe

We take reasonable steps to protect the information you provide to us and to prevent it from being accessed, used, or disclosed without permission.

While we take care in protecting your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your choices

If you need to update personal information you have provided to us or have a question about how your information is being used, you can contact us through the contact details provided on our website.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or the way we handle information. Any updated version will be published on this page.

Questions? Contact us.